AI answers from your own content
An assistant that only knows your business.
Nova answers your visitors' questions from your own website, documents and product feed, cites the page each answer came from, and hands the conversation to your team when somebody needs to step in.
We are not open for sign-ups yet.
Nova is being moved onto a new platform, one customer at a time. If you already have an account you can sign in. If you would like one, speak to us and we will set it up for you.
Been invited? Open the link in your email. Lost your way in?
Three steps from your website to an answer. No plugin and nothing to install.
Point it at what you already have
A website, a document, a pasted answer or a product feed. Give it an address and it reads every page it can reach, then shows you each one it learned from and each one it could not.
Every sentence is checked
Before an answer is sent, each sentence is compared with your own pages. One that nothing supports is never shown to a visitor.
Paste one line on your site
The assistant appears only on the sites you allow it on, in your own colour, and remembers the conversation as a visitor moves between pages.
Built to answer from your content and nothing else.
Learns from what you already have
Websites, documents, pasted answers and product feeds, read again on a schedule so a changed page is picked up.
Answers from your pages only
It does not borrow facts from the rest of the internet, and one business never sees another's content.
Shows its working
Answers carry a reference to the page they came from, so a visitor can go and read it for themselves.
Your team can take over
When a conversation needs a person, somebody takes it, the assistant stops replying, and handing it back lets it carry on.
One line on your site
No plugin, no frame and nothing to maintain. It answers only on the sites you list.
Reports to your analytics
Opens, questions, answers and hand-overs arrive in Google Analytics or Tag Manager as events you can build a funnel on.
The assistant answers first. Your team steps in when it matters.
Every conversation lands in one inbox. Questions the assistant could not answer well, and visitors who asked for a person, are flagged so somebody can pick them up.
- Take a conversation over and the assistant stops replying to it.
- Assign it to the person who should look after that customer.
- Hand it back and the assistant carries on where you left off.
| Visitor asked | State | Turns |
|---|---|---|
| Do you deliver to Namibia? | Answered | 2 |
| I would like to speak to someone | Needs a person | 3 |
| Can I change the grind on my order? | With Thandi | 5 |
| What is your wholesale minimum? | Partly answered | 1 |
Already a Nova customer?
Your account, your bots and everything they have learned are waiting for you.
Talk to a person. We set Nova up with you.
Nova is built and run by Nova AI in Gqeberha. Sign-ups are closed while customers move across, so new accounts are set up by us. Get in touch and a person answers.